Return

At Rhoswens, we are committed to ensuring your satisfaction with our products. Please review our return and refund policy below.

Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, in their original condition, and include all original packaging.
• Custom-made products, final sale items, and antiques are non-returnable.
• A 15% restocking fee will be applied to all eligible returns, deducted from the refund amount.

How to Initiate a Return

• Contact us at info@rhoswens.com with your order number and reason for return.
• Once approved, we will provide instructions on how to ship the item back.
• Customers are responsible for return shipping costs unless the return is due to an error or damaged item.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and issued to your original payment method.
• Original shipping charges are non-refundable.
• A 15% restocking fee will apply to all refunds.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
• We will work with you to resolve the issue, which may include a replacement or refund.

Exchanges

• We do not offer direct exchanges. Please return the item and place a new order for the replacement.

Contact Us

For questions about returns or refunds, contact us at: info@rhoswens.com